Privacy policy

1. Why this privacy policy?

Locky SRL (hereinafter referred to as “we/our “) attach great importance to the protection of your privacy and personal data. We collect and process your personal data in accordance with the relevant legal provisions, namely the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (” Privacy Law“) and the European Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“Regulation“).

We would like to inform you about the possible processing of your personal data and your rights in this respect. By using our site, you consent to the collection and processing of your personal data by Locky SRL in the manner described in this document. Locky SRL in the manner described in this document.

We reserve the right to make changes to our Privacy Policy at any time. We therefore advise you to consult this document regularly.

2. Person responsible for the processing

Locky SRL is responsible for the site.

Contact information:

info@locky.be

3. What personal data is collected?

We collect and process some or all of your personal data as listed below:

  • The information you provide to us:

Identification data relating to the completion of the contact form and data relating to your question, request for information, quotation or order. We may also process your contact details, address and bank details in order to make a payment in the context of a contractual business relationship with a supplier of products and/or services. We may also process your personal data concerning your professional experience and background should you apply for a job vacancy.

  • Surveys and testimonies:

We may ask you to complete a satisfaction survey about your use of our services so that we can improve our offering or share a testimonial about your satisfaction.

  • Communications:

If you contact our teams by e-mail, letter or telephone call, we may keep a record of the exchanges to facilitate follow-up communications.

  • Use of our site:

Through the use of our site, information collected via cookies, for statistical purposes, may include: your IP address, your geographical area, the times and dates of page views, the pages viewed, etc. We advise you to activate your cookies for an optimal experience. However, you are free to disable them via your browser settings if you wish. For more information, please see our Cookie Policy.

4. What are the objectives?

We collect your personal data for the sole purpose of providing you with an optimal, personalised and safe experience when using the site. The processing of your personal data is therefore essential for the proper functioning of the site and the provision of our services.

Under European Union law, these purposes all have a legal basis for the lawful use of your data. Below is a list of the main legal grounds on which we rely:

  • Consent: You have given your consent for the use of your personal data via a consent form. You can revoke your consent at any time by clicking on “unsubscribe” or via the form provided for this purpose.
  • Performance of a contract: The processing of your personal data is necessary to enter into or perform a contract to which you are a party.
  • Compliance with a legal obligation: We need to process your personal data to comply with a legal obligation we have.
  • Legitimate interest: If the processing of your personal data is based on our legitimate interest overriding any potential prejudice to your data protection rights.

We commit ourselves to process your personal data exclusively for the following purposes

  • Allow you to access your “user account”.

Legal basis: performance of a contract.

  • Ensure order processing and product delivery.

Legal basis: performance of a contract, legitimate interest.

  • Enable billing and account management.

Legal basis: performance of a contract, legal obligation.

  • To provide the User with a general but also personalised service, including sending useful information, newsletters, providing support, and following up any complaints.

Legal basis: consent, performance of a contract, legitimate interest.

  • To improve and personalise our services and products.

Legal basis: legitimate interest.

  • Detecting fraud, errors and criminal behaviour.

Legal basis: legitimate interest.

  • Sending promotional offers if you have expressly consented to this (direct marketing). In this case, you are free to withdraw your consent at any time.

Legal basis: consent, legitimate interest.

  • To ensure the relevance of the content and presentation of our site, which may involve sharing personal data with service providers.

Legal basis: legitimate interest.

You have control over the data you provide to us. If data is incomplete or incorrect, Locky SRL reserves the right to interrupt or suspend, temporarily or permanently, certain operations.

Your personal data will be used exclusively for internal purposes. Your personal data will therefore not be sold, given or passed on to third parties, unless you have given your explicit consent.

5. Who can receive my data?

In addition to our company, the only partners who may receive your personal data are:

  • Google Analytics: Google Analytics is a platform collecting anonymous data from a site. This tool allows us to better understand how visitors interact with our site so that we can improve their experience and the effectiveness of the site.
  • OVH: OVH is a provider of hosting solutions, thanks to which our website functions optimally. All the data we collect will be processed in a legal and honest manner on secure servers. OVH has several security certificates such as PCI-DSS, ISO/IEC 27001, SOC 1 type 2 and SOC 2 type 2.

We may share your personal data with our partners or service providers for the purposes listed in this privacy policy.

6. How is my data stored?

Your personal data will be stored exclusively on our company’s PCs or cloud servers to which only our company has access codes.

7. Is my data protected?

Locky srl has taken all possible technical and organisational measures to avoid a data breach. Our partners also meet technical and organisational security standards to reasonably protect your personal data in accordance with the relevant security standards. However, we cannot guarantee that online data transmissions will be protected against intrusion, so we ask that you exercise reasonable care in the use of your devices and personal identifiers.

8. How long will my data be kept?

The period in which your personal data is kept depends on the purpose for which it was collected. The data will be retained for as long as is necessary to fulfil the purposes of the business. For example, if you request our services, your personal data will be retained for as long as necessary to respond to that request and to provide you with the necessary support, materials and communication to ensure the proper management of the relationship. If we process your personal data to comply with a legal obligation, the length of retention will depend on our statutory retention obligation.

If the processing of your personal data no longer serves any purpose, the data will be irreversibly anonymised for statistical purposes only or permanently deleted.

9. What are my rights?
  • Guarantee of fair and lawful processing

Your personal data will always be processed in accordance with the legitimate purposes set out in point 4 and will be collected and processed in an adequate, relevant and non-excessive manner and will be kept for no longer than is necessary to achieve the purposes.

All technical and security measures have been taken to minimise the risk of unlawful or unauthorised access or processing of your personal data. In the event of an intrusion into its computer systems, Locky SRL will immediately take all necessary measures to reduce the damage to a minimum.

  • Right to access

If you are able to prove your identity, you have the right to obtain information about the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the duration of the data retention, and the rights you can exercise over your data.

  • Right of rectification

Inaccurate or incomplete personal data can be corrected. If necessary, please inform us of any changes via our contact form or by e-mail. We will correct your data as soon as possible.  

  • Right to erasure (or ” right to be forgotten “)

You also have the right to have your personal data deleted in the following cases :

  • Your personal data are no longer necessary for the purposes for which they were collected .
  • You withdraw your consent to the processing and there is no other legal basis for the processi ng.
  • You have validly exercised your right to object .
  • Your data have been processed unlawfully .
  • Your data must be deleted to comply with a legal obligation.

Locky SRL decides independently whether the above criteria are met.

  • Right to restrict processing

Under certain circumstances, you have the right to request the restriction of the processing of your personal data, in particular if the accuracy of the data is contested, if your data has been processed unlawfully, if the data is required for legal proceedings or for the time necessary for Locky srl to verify that you can validly exercise your right to erasure.

  • Right to object

You also have the right to object to the processing of your personal data at any time. Locky SRL will stop processing your personal data unless it can demonstrate compelling legitimate grounds for the processing which override your right to object.

  • Right to data portability

You have the right to obtain all the personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data may be transferred to another service provider, unless this is technically impossible.

  • Right to withdraw your consent

Where the processing of personal data is based on the legal basis of consent, you may withdraw your consent to the processing of your personal data at any time. Withdrawal of consent does not affect the validity of processing operations prior to withdrawal.

  • How can I exercise my rights?

To exercise your rights, we invite you to send us a request by e-mail to info@locky.be. We will reply as soon as possible .

  • Possibility to lodge a complaint

If you are not satisfied with the processing of your personal data by Locky SRL, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which became the Data Protection Authority on 25 May 2018 (https://www.dataprotectionauthority.be/citizen).


This privacy policy was last updated on March 5, 2024.

Privacy policy

1. Why this privacy policy?

Locky SRL (hereinafter referred to as “we/our “) attach great importance to the protection of your privacy and personal data. We collect and process your personal data in accordance with the relevant legal provisions, namely the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (” Privacy Law“) and the European Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“Regulation“).

We would like to inform you about the possible processing of your personal data and your rights in this respect. By using our site, you consent to the collection and processing of your personal data by Locky SRL in the manner described in this document. Locky SRL in the manner described in this document.

We reserve the right to make changes to our Privacy Policy at any time. We therefore advise you to consult this document regularly.

2. Person responsible for the processing

Locky SRL is responsible for the site.

Contact information:

info@locky.be

3. What personal data is collected?

We collect and process some or all of your personal data as listed below:

  • The information you provide to us:

Identification data relating to the completion of the contact form and data relating to your question, request for information, quotation or order. We may also process your contact details, address and bank details in order to make a payment in the context of a contractual business relationship with a supplier of products and/or services. We may also process your personal data concerning your professional experience and background should you apply for a job vacancy.

  • Surveys and testimonies:

We may ask you to complete a satisfaction survey about your use of our services so that we can improve our offering or share a testimonial about your satisfaction.

  • Communications:

If you contact our teams by e-mail, letter or telephone call, we may keep a record of the exchanges to facilitate follow-up communications.

  • Use of our site:

Through the use of our site, information collected via cookies, for statistical purposes, may include: your IP address, your geographical area, the times and dates of page views, the pages viewed, etc. We advise you to activate your cookies for an optimal experience. However, you are free to disable them via your browser settings if you wish. For more information, please see our Cookie Policy.

4. What are the objectives?

We collect your personal data for the sole purpose of providing you with an optimal, personalised and safe experience when using the site. The processing of your personal data is therefore essential for the proper functioning of the site and the provision of our services.

Under European Union law, these purposes all have a legal basis for the lawful use of your data. Below is a list of the main legal grounds on which we rely:

  • Consent: You have given your consent for the use of your personal data via a consent form. You can revoke your consent at any time by clicking on “unsubscribe” or via the form provided for this purpose.
  • Performance of a contract: The processing of your personal data is necessary to enter into or perform a contract to which you are a party.
  • Compliance with a legal obligation: We need to process your personal data to comply with a legal obligation we have.
  • Legitimate interest: If the processing of your personal data is based on our legitimate interest overriding any potential prejudice to your data protection rights.

We commit ourselves to process your personal data exclusively for the following purposes

  • Allow you to access your “user account”.

Legal basis: performance of a contract.

  • Ensure order processing and product delivery.

Legal basis: performance of a contract, legitimate interest.

  • Enable billing and account management.

Legal basis: performance of a contract, legal obligation.

  • To provide the User with a general but also personalised service, including sending useful information, newsletters, providing support, and following up any complaints.

Legal basis: consent, performance of a contract, legitimate interest.

  • To improve and personalise our services and products.

Legal basis: legitimate interest.

  • Detecting fraud, errors and criminal behaviour.

Legal basis: legitimate interest.

  • Sending promotional offers if you have expressly consented to this (direct marketing). In this case, you are free to withdraw your consent at any time.

Legal basis: consent, legitimate interest.

  • To ensure the relevance of the content and presentation of our site, which may involve sharing personal data with service providers.

Legal basis: legitimate interest.

You have control over the data you provide to us. If data is incomplete or incorrect, Locky SRL reserves the right to interrupt or suspend, temporarily or permanently, certain operations.

Your personal data will be used exclusively for internal purposes. Your personal data will therefore not be sold, given or passed on to third parties, unless you have given your explicit consent.

5. Who can receive my data?

In addition to our company, the only partners who may receive your personal data are:

  • Google Analytics: Google Analytics is a platform collecting anonymous data from a site. This tool allows us to better understand how visitors interact with our site so that we can improve their experience and the effectiveness of the site.
  • OVH: OVH is a provider of hosting solutions, thanks to which our website functions optimally. All the data we collect will be processed in a legal and honest manner on secure servers. OVH has several security certificates such as PCI-DSS, ISO/IEC 27001, SOC 1 type 2 and SOC 2 type 2.

We may share your personal data with our partners or service providers for the purposes listed in this privacy policy.

6. How is my data stored?

Your personal data will be stored exclusively on our company’s PCs or cloud servers to which only our company has access codes.

7. Is my data protected?

Locky srl has taken all possible technical and organisational measures to avoid a data breach. Our partners also meet technical and organisational security standards to reasonably protect your personal data in accordance with the relevant security standards. However, we cannot guarantee that online data transmissions will be protected against intrusion, so we ask that you exercise reasonable care in the use of your devices and personal identifiers.

8. How long will my data be kept?

The period in which your personal data is kept depends on the purpose for which it was collected. The data will be retained for as long as is necessary to fulfil the purposes of the business. For example, if you request our services, your personal data will be retained for as long as necessary to respond to that request and to provide you with the necessary support, materials and communication to ensure the proper management of the relationship. If we process your personal data to comply with a legal obligation, the length of retention will depend on our statutory retention obligation.

If the processing of your personal data no longer serves any purpose, the data will be irreversibly anonymised for statistical purposes only or permanently deleted.

9. What are my rights?
  • Guarantee of fair and lawful processing

Your personal data will always be processed in accordance with the legitimate purposes set out in point 4 and will be collected and processed in an adequate, relevant and non-excessive manner and will be kept for no longer than is necessary to achieve the purposes.

All technical and security measures have been taken to minimise the risk of unlawful or unauthorised access or processing of your personal data. In the event of an intrusion into its computer systems, Locky SRL will immediately take all necessary measures to reduce the damage to a minimum.

  • Right to access

If you are able to prove your identity, you have the right to obtain information about the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the duration of the data retention, and the rights you can exercise over your data.

  • Right of rectification

Inaccurate or incomplete personal data can be corrected. Please inform us of any changes via our contact form or by e-mail. We will correct your data as soon as possible.

  • Right to erasure (or “right to be forgotten”)

You also have the right to obtain the deletion of your personal data in the following cases:

  • Your personal data is no longer required for the purposes for which it was collected;
  • You withdraw your consent to the processing and there is no other legal basis for the processing;
  • You have validly exercised your right to object;
  • Your data has been processed unlawfully;
  • Your data must be deleted to comply with a legal obligation.

Locky SRL decides independently whether the above criteria are met.

  • Right to restrict processing

Under certain circumstances, you have the right to request the restriction of the processing of your personal data, in particular if the accuracy of the data is contested, if your data has been processed unlawfully, if the data is required for legal proceedings or for the time necessary for Locky srl to verify that you can validly exercise your right to erasure.

  • Right to object

You also have the right to object to the processing of your personal data at any time. Locky SRL will stop processing your personal data unless it can demonstrate compelling legitimate grounds for the processing which override your right to object.

  • Right to data portability

You have the right to obtain all the personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data may be transferred to another service provider, unless this is technically impossible.

  • Right to withdraw your consent

Where the processing of personal data is based on the legal basis of consent, you may withdraw your consent to the processing of your personal data at any time. Withdrawal of consent does not affect the validity of processing operations prior to withdrawal.

  • How can I exercise my rights?

To exercise your rights, please send us a request by e-mail to Locky srl. We’ll get back to you as soon as possible.

  • Possibility to lodge a complaint

If you are not satisfied with the processing of your personal data by Locky SRL, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which became the Data Protection Authority on 25 May 2018 (https://www.dataprotectionauthority.be/citizen).


This privacy policy was last updated on March 5, 2024.

Politique des cookies

1. Qu’est-ce qu’un cookie ?

Les cookies sont de petits fichiers de données ou de texte placés localement sur votre ordinateur ou votre appareil mobile par des sites internet ou des applications. Sur ces petits fichiers peuvent être stockés différents types d’informations tels que le choix de votre langue pour un site internet spécifique, par exemple, qui vous permettra, à votre prochaine visite, de voir ce site directement dans votre langue de préférence. De tels cookies peuvent poursuivre différentes finalités. 

La loi belge du 13 juin 2005 relative aux communications électroniques contient quelques dispositions relatives aux cookies et à leur utilisation sur les sites internet. L’application de la loi belge découle de la directive européenne e-Privacy, ce qui implique que l’utilisation des cookies et leur réglementation au niveau national diffèrent selon les pays européens devant implémenter la directive en droit national.

Locky srl (« Nous/notre/nos ») est une entreprise active sur le marché belge qui suit par conséquent la législation belge et européenne en la matière.

2. Quels sont les différents types de cookies ?

Ci-dessous, les différents types de cookies ayant une finalité et utilité différente :

  • Les cookies nécessaires : Ces cookies sont nécessaires pour vous permettre une bonne visite et utilisation de notre site internet. Cela vous permettra, par exemple, de compléter des formulaires. Pour accéder à votre compte personnel, des cookies nécessaires jouent également un rôle d’identification pour vous permettre d’accéder à votre compte personnel. 
  • Les cookies fonctionnels : Les cookies fonctionnels sont destinés à un fonctionnement facilité de notre site internet en rendant la visite plus agréable pour l’utilisateur et en personnalisant votre expérience. Concrètement, cela peut se traduire par des cookies qui retiennent le choix de votre langue ou vos personnalisations de compte privé. 
  • Les cookies d’analyse : Ces cookies d’analyse collectent des données sur l’utilisation par les visiteurs de notre site internet, et ce afin d’améliorer de manière continue votre expérience de visite et d’utilisation pour une expérience optimale. 
  • Les cookies commerciaux : Les cookies commerciaux collectent des données sur les comportements de navigation pour vous proposer du contenu personnalisé et de la publicité susceptible de vous intéresser. Via ces cookies, des annonces publicitaires pour des produits et services en fonction de vos centres d’intérêts peuvent vous être proposées.
3. Qui peut installer ces différents cookies ?

Les cookies de première partie : ces cookies sont gérés et installés par nos soins et sont spécifiquement liés à notre site internet. 

Les cookies de tiers : ces cookies sont gérés et installés par des parties tierces et permettent que certaines informations de navigation sur notre site internet soient envoyées à des tiers, tels que nos partenaires. 

4. Combien de temps les cookies sont-ils conservés ?

Les cookies ont généralement une date d’expiration qui peut varier en fonction de leur utilité. 

Les cookies temporaires : certains cookies (les cookies de session) sont stockés sur votre navigateur ou application provisoirement et sont supprimés dès que vous fermez votre navigateur/application.  

Les cookies permanents : d’autres cookies seront conservés plus longtemps sur votre appareil. Certains pourraient être conservés jusqu’à une échéance prédéfinie ou intervention manuelle pour les supprimer. Ce sont ces cookies permanents qui nous permettent de vous reconnaître lors de votre prochaine visite.

5. Quelle est l’utilité des cookies ?

Locky srl souhaite vous informer le plus précisément possible des règles entourant l’utilisation des cookies et des types de cookies qu’elle utilise sur son site. Les cookies aident Locky srl à optimiser votre visite de son site internet, à se souvenir de vos choix techniques (comme un choix de langue, une newsletter, etc.), et à vous proposer des offres et services toujours plus adaptés à vos besoins.

Pour pouvoir utiliser le site internet de Locky srl, il est recommandé d’activer les cookies. Si les cookies sont désactivés, il est possible que nous ne soyons pas en mesure de vous garantir une visite de notre site qui soit dénuée de tout problème technique. Cependant, vous restez tout à fait libre de désactiver les cookies si vous le souhaitez.

Nous utilisons des cookies pour améliorer votre visite et votre utilisation de notre site internet. Les cookies que nous utilisons sont sûrs. Les informations que nous collectons à l’aide des cookies nous aident à identifier les éventuelles erreurs qui se trouvent sur notre site internet et à vous proposer des services spécifiques et personnalisés qui nous paraissent susceptibles de pouvoir vous intéresser.

6. Comment gérer/supprimer les cookies installés ?

Vous pouvez à tout moment consulter, créer des exceptions ou refuser l’installation des cookies via le paramétrage de votre navigateur. La suppression des cookies installés se fait également en passant par les paramètres de votre navigateur. Pour ce faire, veuillez suivre les étapes sur les liens suivantes :

Si vous désirez refuser les cookies commerciaux, il vous est possible de le faire en suivant les étapes sur le site internet : http://www.youronlinechoices.com/

Cookie Policy

1. What is a cookie?

Cookies are small data or text files placed locally on your computer or mobile device by websites or applications. These small files can store various types of information, such as your choice of language for a particular Web site, allowing you to view the site in your preferred language the next time you visit. Such cookies can be used for a variety of purposes.

The Belgian law of June 13, 2005 on electronic communications contains some provisions related to cookies and their use on Web sites. The application of Belgian law stems from the European e-privacy directive, which means that the use of cookies and their regulation at the national level differ according to the European countries that must transpose the directive into national law.

Locky SRL (‘We/our/our‘) is a company that operates on the Belgian market and consequently follows Belgian and European legislation in this area.

2. What are the different types of cookies?

Below are the different types of cookies with their different purposes and uses:

  • Necessary cookies: These cookies are necessary to enable you to properly visit and use our website. For example, they enable you to fill out forms. Necessary cookies also play an identifying role to allow you to access your personal account.
  • Functional Cookies: Functional cookies are intended to facilitate the operation of our website by making the visit more pleasant for the user and by personalizing your experience. In practice, these may be cookies that remember your choice of language or personalization of your personal account.
  • Analysis Cookies: These analysis cookies collect data about visitors’ use of our website, and do so to continually improve your visit to and use of our website for an optimal experience.
  • Commercial cookies: Commercial cookies collect browsing behavior data to provide you with personalized content and advertising that might interest you. Through these cookies, you may be offered advertisements for products and services based on your interests.
3. Who can install these different cookies?

First party cookies: these cookies are managed and set by us and are specifically associated with our website.

Third-party cookies: these cookies are managed and set by third parties and allow certain information about your visit to our website to be transmitted to third parties, such as our partners.

4. How long are cookies stored?

Cookies generally have an expiration date that may vary depending on their purpose.

Temporary cookies: some cookies (session cookies) are stored temporarily in your browser or application and are deleted as soon as you close your browser/application.

Persistent cookies: other cookies are stored on your device for an extended period of time. Some could be kept until a predetermined expiration date or a manual intervention to remove them. It is these permanent cookies that allow us to recognize you on your next visit.

5. What is the purpose of cookies?

Locky SRL wants to inform you as accurately as possible about the rules surrounding the use of cookies and the types of cookies it uses on its website. Cookies help Locky SRL to optimize your visit to its website, to remember your technical choices (such as a choice of language, newsletter, etc.) and to offer you offers and services increasingly tailored to your needs.

To visit the website of Locky SRLuse, you are advised to enable cookies. If cookies are disabled, we cannot guarantee that your visit to our website will be free of technical problems. However, you are free to disable cookies if you wish.

We use cookies to improve your visit to and use of our website. The cookies we use are secure. The information we collect using cookies helps us to detect any errors on our website and to offer you specific and personalized services that we think might interest you.

6. How can I manage/remove installed cookies?

You can consult the installation of cookies at any time, make exceptions to them or refuse the installation of cookies through your browser settings. You can also delete installed cookies through your browser settings. To do so, follow the steps at the following links:

If you wish to refuse commercial cookies, you can do so by following the steps on the website : https://www.youronlinechoices.com/